Frequently Asked Questions
1. What social distancing measures are in place?
As tours return and we ease out of lockdown, certain safety measures will apply to all tours for the time being, including,
- Anyone who has shown symptoms, or has been around people with symptoms, in the last two weeks will not be allowed participate.
- 2m distance between all participants will be maintained.
- Tours will be restricted to 30 people maximum.
- We will adhere to the handy arrow system that's been created upon Cardiff's streets.
- We will not be entering any buildings or enclosed areas, and the entirety of the tour will take place outdoors.
- Card payments are now possible also, in order to limit physical contact.
- Face masks are also encouraged, however the guide will not wear one in order to aid those who are harder of hearing.
2. Are the tours really free?
The tour is free to join for anybody. All that is asked is for guests to contribute what they feel the tour was worth at the end. You're promised the best tour of Cardiff possible, and your generosity allows this initiative to continue in the future and to grow further.
3. Do I need a booking for the tour?
If you are a large group, school group or sports team for example, please get in touch in advance, as there is not always space for such groups on the public tours.
Due to Covid-19, space is now limited on our public tours, and priority will be given to those who have made an advanced booking. Unfortunately, you may have to be turned away without a booking if the tour is deemed full.
4. Do the tours take place in the rain?
Of course, the tour runs rain or shine. All tours run as advertised. This is Wales and rain is always a possibility, so it's best to be prepared anyway.
5. Are the tours wheelchair accessible?
Yes, Cardiff is quite a flat city and wheelchair friendly. The Cardiff & Cardiff Bay tours don't involve crossing too many busy streets. The Swansea Tour involves a little bit more road crossing but is wheelchair accessible.
6. Where does The Cardiff Tour finish?
The Cardiff city tour finishes in front of Cardiff Castle, at approximately 1:30pm, give or take a few minutes. Unfortunately, entry is not included.
7. Where does the Cardiff Bay Tour finish?
The Cardiff Bay tour finishes in front of the Wales Millennium Centre, in the heart of Cardiff Bay, in the same location as we start the tour.
8. Where does The Swansea Tour finish?
The final location of the Swansea tour can vary, depending on the group and the weather. However, the tour usually now finishes close to where we start, be it Swansea Castle, Wind St or Swansea Market.
9. Are the tours suitable for children
Yes, children are more than welcome, there is more than enough interesting information for people of all ages.
10. Is there space for large groups of children, school groups or student groups?
Preferably, any large groups (e.g. school groups, university groups, children's sports clubs etc) will make contact in advance, as larger groups can not always be accommodated. In this instance, perhaps a private tour would be more appropriate.
We reserve the right to deny participation if necessary.
11. Does the tour include entry to any places of interest?
No, for example, entry to paid attractions such as Cardiff Castle and the Principality Stadium are not included on the tour.
11. Is it possible to do multiple tours in the same day.
Yes, on days when there are multiple tours taking place, it is possible to do more than one tour. The schedule is designed so that there is time to finish one tour and get to another. Sometimes time between tours can be tight but generally there is time to take a break, have something to eat and get to the next start point.